Customer: Well I have a contract with your company for my existing mobile phone I have brought a new iPhone 4 and I would like to use it on your network.
Advisor: Well I’m sorry may we do not support that phone.
Customer: Well why not came the reply quite obiovsily from behind
Advisor: Well its not available on our network sorry
Conclusion
This went on for a while but the end was unhappy customer with the correct information sorry sometimes customer service is not about giving the customer what they want.
