Curriculum Vita
Employment:
CSC
January 2007 –present
Refresh Consultant
Duties included:
Liaising with computer users regarding upgrades. Logging calls on in-house system. Corresponding with engineers both over the phone and via email. Taking calls from users.
Updating Lotus Notes database with users details. Using URC software and Windows remote connection to connect to user systems to fix faults. Use of Microsoft Access and Excel spreadsheets to keep track of user details.
Achievements while in post
Gained knowledge of Lotus Notes software
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Improved knowledge of Windows operating systems
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Increased experience of Microsoft Excel
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Developed understanding of Windows remote connection and URC
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Further experience of network tools and network processes
Carphone warehouse
October 2006 – January 2007
Broadband customer service agent
Duties included:
Troubleshooting customers' faults and repairing them where necessary.
Dealing with customer complaints and logging telephone calls on in-house system Liaising with third party companies regarding customers' faults.
Achievements while in post
Understanding of routers and hubs
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Improved customer service skills
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Further developed team- working and listening skills
Babe100 Ltd, London
June 2005 – December 2005
Graphic Editor/Web Designer
Duties included Editing and designing graphics, banners and web pages for the Babe100 website. Responsibility for choosing and editing content for weekly updates of certain areas of the website. Computer and printer troubleshooting and maintenance. Devising and delivering training programmes for all staff groups on various software packages.
Achievements whilst in post:
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Instituting and maintaining a spreadsheet system for data management of Babe100 website content
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Devising and delivering a training programme on the company website administration software package for members of the team
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Developing skills in the use of Dreamweaver, Fireworks, Adobe Photoshop, Adobe Illustrator, Adobe Image Ready, Macromedia Flash, Macromedia Director
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Devising and delivering training programmes on various image and video manipulation software packages, as well as web authoring software
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Designing, choosing, editing and uploading website content in order to meet tight publishing deadlines
Education
| City and Islington College | 2006-current |
CCNA (Cisco Certified Network Associate) |
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Birkbeck, University of London |
2004-2005 |
| IT Applications Diploma (part-time) | |
University of Central Lancashire, Preston |
2000-2004 |
| Web and Multimedia, Certificate of Higher Education |
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City of Westminster College |
1998-1999
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| NVQ Level 3 IT Use and Support | |
| City and Islington College | 1996-1997 |
GNVQ Intermediate Art and Design. |
|
9 GCSE’s including English, Maths and Science
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Recent Projects
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